Display ICT8105

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ServiceNow Professional Services ITO

Issued by Z (INACTIVE) Queensland Health Contestability Branch

Invitation to Offer

Status: Closed
Mega Category: Information and communication technology
Number: ICT8105
Released: Tue, 25 Aug 2015 at 3:52PM Brisbane, Queensland
Closed: Tue, 15 Sep 2015 at 3:00PM Brisbane, Queensland
UNSPSC: Information Technology Broadcasting and Telecommunications - (100%)
Region/s: South East Queensland

Section 1

Tender Overview

The Queensland Government is seeking Proposals for ServiceNow Professional Services. These Services are to assist the Health Services Information Agency (HSIA) within Queensland Health with in the implementation of a new ServiceNow instance for the management of ICT Service provision to Queensland Health employees. The successful Supplier will be contracted to develop a project plan for the nominated ServiceNow Products and Services.

The scope of the ServiceNow Platform components (Products) required to be implemented includes the following:

  1. Service Management Suite (SMS) for IT processes
  2. Operations Management modules
  3. Business Management modules

The scope of the ServiceNow Implementation (Services) required by the vendor will include the provision of:

  1. Project management for the supplier provided portion of the overall project deliverables
  2. Design services (high level design solution design based on ServiceNow best practices)
  3. Documentation
  4. Installation and integration services
  5. Certified ServiceNow Training Services.

As part of our commitment to reducing Australia’s carbon footprint, HSIA is operating an online eTendering system. HSIA’s eTendering solution is an internet-based software tool developed for use with quotes and tenders titled Apet360Pro (360Pro). This will ensure the process is simple and equitable by providing an end-to-end tendering system. It will be used to manage all aspects of the tendering process from initiating a request for tender, advertising, submitting tenders, assessing submissions through to issuing notifications. Applying for a tender is quicker and easier through the 360Pro eTendering solution.

It does not include the licensing of ServiceNow software or ongoing software support/maintenance.

For detailed information on the specific Services sought under this tender, please access the following website using Mozilla Firefox (rather than Internet Explorer):

Obtaining tender documents and submitting an offer is free.



  1. Once there, click on the appropriate ‘Job’. This will provide you with further details on the opportunity.
  2. If you have a 360Pro account already, select Login and commence your response.
  3. If you do not have a 360Pro account, you can Register and create an account.
  4. If you are advised that the Provider name already exists, contact support@langeconsulting.com.au and they will advise you who in your organisation has an account.
  5. Once you Register, you can use your User ID to login, obtain the Job details and complete the Response Form.

You should note that this is not a tender drop box. It is an online submission form that requires potential tenderers to work through a series of questions to complete and submit a tender. Every question must be answered and every addenda message must be read (if issued) before the ‘submit’ button appears.

The 360Pro Providers’ Quick Reference Guide is available at: http://360providers.apetsoftware.com.au/360Pro%20Providers%20Reference%20Guide.pdf

More about tendering here

Section 2

Still need help? Contact Us

Other Contacts
users Gavin Taylor
Type Contractual
email gavin.taylor@health.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.