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Queensland Rail is seeking Proposals for QRP-17-107 Consultancy Services for Customer Communication Channel Strategy.
The services form part of a wider Customer Information Program that aims to improve how Queensland Rail disseminates accurate, timely, consistent and relevant information to customers and staff through multiple communication channels, during normal operations and particularly during disruptions.
The lack of effective information, particularly during disruptions, was highlighted in the 2017 Commission of Inquiry’s (COI) report titled “Queensland Rail Train Crewing Practices Commission of Inquiry” report and was the subject of Recommendation #29 in that report. It was also highlighted in the Queensland Government’s report, Fixing the Trains.
The Consultant will be required to develop a Strategy and high-level implementation Roadmap that identifies the channels through which Queensland Rail can and will best communicate to external customers and staff during normal operations and disruptions.
For detailed information on the specific services sought under this tender, please review document titled "QRP-18-107 Statement of Work".
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