| Suppliers are invited by the State of Queensland (acting through the Department of Housing and Public Works) to submit an offer for Invitation to Offer No. DHPW-ISD-713/DET 88361 for the provision of a cloud contact centre solution.
This process is being run jointly between the Department of Housing and Public Works and the Department of Education and Training. Any reference to the “Customer” refers to each participating Department jointly and severally. Each department reserves the right to;
- Enter negotiations with a vendor/s of their own choosing; and/or
- Enter negotiations with the same vendor/s on consistent terms; and/or
- Establish a standing offer arrangement with one, or more than one vendor; and/or
- To withdraw from the process.
Please note, other Queensland Government agencies may leverage this procurement process.
About the Department of Housing and Public Works
The Department of Housing and Public Works (DHPW) is a large and complex organisation providing a range of housing, building and procurement services. The department works to ensure that our most in need Queenslanders have access to housing and homelessness assistance. The department also plays a major role in the procurement and contract management of building, construction and maintenance services for the Queensland Government.
The Department of Housing and Public Works has two business units requiring a replacement contact centre solution. The Bond Loans Statewide Service Team in Bundaberg, and the Building and Asset Services Maintenance Response Centres located in 8 locations around the state.
About the Department of Education and Training
The Department of Education and Training (DET) is a large and complex organisation providing services through the three broad service delivery areas of early childhood education and care (ECEC); school education; and training. There are approximately 1230 state schools delivering education to more than 530,000 students across Queensland. A network of regional offices across seven (7) regions and a central office support these schools. Information on the location of Queensland state schools and regional offices can be found at www.education.qld.gov.au/schools/maps.
The Department of Education and Training have two business units requiring new call centre solutions. These are the Training Queensland Customer Centre (TQCC ) and the IT Service Centre, both are based in Brisbane.
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