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Provision of Debt Management Services  

Queensland Urban Utilities
Level 10, 31 Duncan Street, Fortitude Valley, Qld, , , , Australia, 4006
C2410
Provision of Debt Management Services (C2410)
Goods and Services
Provision of Debt Management Services

Urban Utilities is seeking Proposals for the provision of  Debt Management Services.  The objective is to optimise Urban Utilities’ debt collection process to achieve an ongoing reduction of overdue accounts for residential and commercial customers via the provision of services in accordance with the Specification which will ultimately deliver and address the following key outcomes:

  • A cost effective, sustainable process for efficiently managing outstanding debt with an emphasis on utilising appropriate technology wherever possible
  • An appropriate level of collection activity based on the age and value of the outstanding debt
  • Collection activities which are undertaken in-line with Industry best practice and in accordance with relevant legislation, acts and standards
  • Continued alignment with the Principal’s Quality Assurance Guidelines for Customer Calls 
  • A collaborative approach to collection activities, providing continuous improvements to improve debt profile.

 

  For detailed information on the specific goods / services sought under this tender, please review the "2. C2410 - Services Specification".

9 Sep, 2022
Debt management - (100%)
open offer process
No
$3,000,000 (Estimate)
South East Queensland
19 Dec, 2022
10
Susan Brockwell
QUUGroupProcurement@urbanutilities.com.au

Contractors

Credit Clear Limited
2 Flinders Parade , North Lakes, QLD, Australia, 4509
Price: $ 0.00