Display VP473055

Expressions of interest are sought by the Customer in relation to the supply of hospital avoidance and discharge support services for National Disability Insurance Scheme (NDIS) eligible persons aged 0-65 years who may experience complex behaviours of concern (BoC) and are medically ready for discharge from hospital, or who are in the community and do not require hospital-based acute healthcare support.

**NOTE** Potential suppliers should read the attached EOI document. The document contains a link to register to attend a market briefing planned for Monday 1 September 2025 at 3pm via Microsoft Teams.

Achieving timely hospital discharge and facilitating smooth care transitions between home and hospital is an important part of ensuring Queenslanders receive the care and support they need. Submissions may need to consider transitional solutions however, long-term solutions should be prioritised.

The services sought through this process will contribute to the Queensland Government’s initiatives and commitments aimed at addressing extended hospital stays beyond the point of clinical need and enhancing hospital avoidance strategies.

The purpose of this EOI is to identify potential Suppliers with the requisite capacity, capability and experience to deliver a range of best practice services in support of LSYP, including those with BoC, which avoid non-clinically indicated hospital admission and expedite discharge through transitional disability care services and/or accommodation supports.

The EOI process has been specifically selected to embed flexibility through the procurement and encourage innovative and novel solutions from a range of Suppliers.

Documents are available from the VendorPanel website at https://www.vendorpanel.com.au

Direct tender link on VendorPanel: VP473055

Tenderers must be registered with the VendorPanel site to be able to download documents, request information and submit a Tender. Click here to register: VendorPanel Marketplace

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.

Give yourself the best chance

Step 1 Read through the tender description in Section 1

Step 2 Review the detailed tender information in Section 3 (if any)

Step 3 Complete ALL required tender documentation

Step 4 Check for quality in ALL your tender documentation

Closes at Fri, 19 Sep 2025 at 4:00PM Brisbane, Queensland

Submit your response to Queensland Health.

Hospital and Health Services (HHSs) often care for Long-Stay Younger Patients (LSYP), including those with BoC, who are medically ready for discharge as ‘providers of last resort’ contributing to unnecessary, extended lengths of hospital stay. Queensland Health has limited services to meet the care and accommodation needs for this cohort. Acute health facilities are not appropriate places for people to await safe care and accommodation option, however, a number of non-medical admissions occur as a result of NDIS providers relinquishing people to hospital either when funding is exhausted, or the person’s care needs (including behaviours) are beyond the capacity of the provider.

**NOTE** Potential suppliers should read the attached EOI document. The document contains a link to register to attend a market briefing planned for Monday 1 September 2025 at 3pm via Microsoft Teams.

The Customer is seeking submissions from a range of Supplier types, including:

(a) registered NDIS providers;

(b) organisations willing to undergo the required NDIS registration process;

(c) Aboriginal and Torres Strait Islander Community Controlled Health Services;

(d) private business such as primary care, community pharmacy and workforce agencies;

(e) private hospital providers;

(f) cross-sector partners such as Housing and Social Services; and

(g) builders and/ or capital developers.

The Customer is open to collaborative submissions involving multiple suppliers.

Without meaningful and innovative solutions focussed on care in an appropriate environment, patients will continue to face lengthy inappropriate hospital admissions. These admissions contribute to isolation from support networks and unnecessary exposure to the use of restrictive practices and trauma. First Nations peoples will continue to be over-represented within this cohort. In addition, HHSs will continue to experience high-risk patient and staff safety issues, extended lengths of stay and lower bed capacity, at a significant cost to the health system. There is also a cost to the community as there is a reduction in access to acute care due to beds being held by patients not requiring acute healthcare.

Persons aged 0-65 years who remain NDIS eligible may be considered for inclusion.

Of all LSYP within Queensland Hospital and Health Services:

• 87% are identified as NDIS eligible;

• 72% are NDIS participants (those identified NDIS eligible are expected to transition to participant);

• 16% were admitted for non-clinical need;

• 41% have a Mental Health diagnosis is related to their long stay admission; and

• 20.5% are First Nations peoples.

LSYP may experience multiple barriers incongruent with sustainable discharge from hospital. The following barriers contributing to discharge delays of LSYP have been identified as:

• 30.2% are waiting for suitable accommodation due to a range of factors including:

o no available accommodation option;

o social housing delays;

o NDIS SIL approval, delay and availability;

o NDIS SDA approval or availability;

• 29% where behaviours of concern may have contributed to delays in discharge;

• 21.5% are awaiting NDIS plan review or their NDIS plan is inadequate; and

• 15.6% are awaiting NDIS access or plan approval.

The State Government is transforming the way we procure, including reducing red tape for our suppliers. Part of this is to reduce the complexity and the time it takes to complete tenders.