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Telephony Services

Issued by Z (INACTIVE) Department of Science, Information Technology, Innovation - Smart Service

Expression of Interest

Status: Closed
Mega Category: Information and communication technology
Number: SSQ513
Released: Wed, 27 May 2015 at 4:49PM Brisbane, Queensland
Closed: Thu, 2 Jul 2015 at 2:00PM Brisbane, Queensland
UNSPSC: Telecommunication equipment installation or modification kits - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Mackay Whitsunday Region
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

 This Expression of Interest (EOI) is being invited by The Queensland Government, Department of Science, Information Technology and Innovation (DSITI) – Smart Service Queensland (Smart Service) for a replacement telephony solution for their Government Call Centre environment..

The objectives of this EOI are;

  • Move off the legacy Telstra CustomNet/Spectrum telephony switching platform.
  • Decommission the existing Work From Anywhere (WFA) environment with the view that the new solution will provide this functionality.
  • Implement a robust, efficient and modern telephony switching platform that will allow the Smart Service business to achieve operational efficiencies.
  • Achieve ongoing cost savings by moving off the Telstra CustomNet/Spectrum platform.
  • Implement this project with little or no upfront investment.

 For detailed information on the specific goods / services sought under this tender, please review the "Requirements Documents".

More about tendering here

Section 2

Still need help? Contact Us

users Susan Harper
phone 3037 2620
email DISABLEDsusan.harper@dsiti.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.