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The Queensland Government is seeking Proposals for ServiceNow Professional Services. These Services are to assist the Health Services Information Agency (HSIA) within Queensland Health with in the implementation of a new ServiceNow instance for the management of ICT Service provision to Queensland Health employees. The successful Supplier will be contracted to develop a project plan for the nominated ServiceNow Products and Services.
The scope of the ServiceNow Platform components (Products) required to be implemented includes the following:
- Service Management Suite (SMS) for IT processes
- Operations Management modules
- Business Management modules
The scope of the ServiceNow Implementation (Services) required by the vendor will include the provision of:
- Project management for the supplier provided portion of the overall project deliverables
- Design services (high level design solution design based on ServiceNow best practices)
- Documentation
- Installation and integration services
- Certified ServiceNow Training Services.
As part of our commitment to reducing Australia’s carbon footprint, HSIA is operating an online eTendering system. HSIA’s eTendering solution is an internet-based software tool developed for use with quotes and tenders titled Apet360Pro (360Pro). This will ensure the process is simple and equitable by providing an end-to-end tendering system. It will be used to manage all aspects of the tendering process from initiating a request for tender, advertising, submitting tenders, assessing submissions through to issuing notifications. Applying for a tender is quicker and easier through the 360Pro eTendering solution.
It does not include the licensing of ServiceNow software or ongoing software support/maintenance.
For detailed information on the specific Services sought under this tender, please access the following website using Mozilla Firefox (rather than Internet Explorer):
Obtaining tender documents and submitting an offer is free.
http://360providers.apetsoftware.com.au/Public/HSIAProduction/PublicJobs.aspx
- Once there, click on the appropriate ‘Job’. This will provide you with further details on the opportunity.
- If you have a 360Pro account already, select Login and commence your response.
- If you do not have a 360Pro account, you can Register and create an account.
- If you are advised that the Provider name already exists, contact support@langeconsulting.com.au and they will advise you who in your organisation has an account.
- Once you Register, you can use your User ID to login, obtain the Job details and complete the Response Form.
You should note that this is not a tender drop box. It is an online submission form that requires potential tenderers to work through a series of questions to complete and submit a tender. Every question must be answered and every addenda message must be read (if issued) before the ‘submit’ button appears.
The 360Pro Providers’ Quick Reference Guide is available at: http://360providers.apetsoftware.com.au/360Pro%20Providers%20Reference%20Guide.pdf
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