Display QCS3101920

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Provision of cleaning services at Arthur Gorrie Correctional Centre

Issued by Queensland Corrective Services

Invitation to Offer

Status: Awarded
Mega Category: General goods and services
Number: QCS3101920
Released: Thu, 11 Nov 2021 at 5:29PM Brisbane, Queensland
Closed: Thu, 9 Dec 2021 at 2:00PM Brisbane, Queensland
Awarded: Fri, 25 Mar 2022 at 12:00AM Brisbane, Queensland
UNSPSC: Cleaning and janitorial supplies - (100%)
Region/s: South East Queensland

This Tender has been awarded - please click here to view the Contract details.

Section 1

Tender Overview


Please read Addendum 4, released on 6 December 2021.

Please read Addendum 3, released on 26 November 2021.

Please read Addendum 2, released on 23 November 2021, following Site Visit (apologies the Addendum this did not load when the notification went through earlier today, 23 November 2021)

Please read Addendum 1, released on 15 November 2021.

Provision of cleaning services at Arthur Gorrie Correctional Centre


Queensland Corrective Services (QCS) is releasing this Invitation to Offer (ITO) for the Provision of Cleaning Services at Arthur Gorrie Correctional Centre(AGCC). Qualified and interested suppliers are encouraged to submit an offer. The detailed requirements are provided in the attached documents.

Due to the complexity of the AGCC site and its security requirements,a mandatory briefing and site visit will be conducted at 9am, Friday 19 November 2021.

In order to attend the briefing and site visit, registrations must be made, and fully completed Form 27(a) applications (including attachments) must be submitted by email before the registration closing time of 3pm Tuesday 16 November 2021.


QCS has issued this Invitation to Offer (ITO) with the objectives of:

  • engaging a professional cleaning services provider:
    • with the requisite service experience and knowledge to deliver the required services;
    • with sufficient staff and resources to provide for planned and unplanned absences of cleaning staff;
    • that provides suitably qualified and experienced management, supervisors and cleaning staff who will conduct themselves appropriately within a correctional centre environment and who are able to pass the required criminal history checks; and
    • that responds promptly to queries and identified performance issues.
  • ensuring that:
    • all cleaning services are delivered in a professional and timely manner in accordance with the agreed service delivery programme;
    • all cleaning services are provided to the specified standard, within the specified timeframes and that appropriate mechanisms are implemented to ensure performance standards are measured and effectively administered;
  • obtaining a service provider who practices ethical staff management and business practices and adheres to Workplace Health and Safety principles;


The scope of the required cleaning services includes:

  • cleaning of specified areas and buildings on site on a regular programmed basis (e.g. visitor’s reception, accommodation units, offices, medical areas, kitchens, toilets etc);
  • the scheduled cleaning specified for each area: what is to be cleaned, the required frequency of cleaning, and the performance criteria which define the required levels of cleanliness;
  • Ad Hoc cleaning services are also to be provided during the working week and after hours on an ‘as required’ basis;
  • cleaners will be required to restock consumables (such as paper towels, soap and toilet paper). These consumables will be provided by AGCC; and
  • Emergency cleaning services to be provided 24/7 during the working week and after hours on an ‘as required’ basis.

More about tendering here

Section 2

Still need help? Contact Us

Other Contacts
users Soo Ming Alderton
Type Technical
phone PHONE: (07) 35657431
email QCSProcurementServices@corrections.qld.gov.au
users Peter Oxlade
Type Technical
phone PHONE: (07) 3565 7228
email QCSProcurementServices@corrections.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.