Display C2410

For more detailed information on a particular section refer to the help specific to that section.

Times presented in this website are for Queensland (without daylight saving).

Detailed Help (Clicking detailed help will open a new browser window)
Provision of Debt Management Services

Issued by Queensland Urban Utilities

Invitation to Offer

Status: Awarded
Mega Category: General goods and services
Number: C2410
Released: Tue, 9 Aug 2022 at 1:55PM Brisbane, Queensland
Closed: Fri, 9 Sep 2022 at 12:00PM Brisbane, Queensland
Awarded: Mon, 19 Dec 2022 at 12:00AM Brisbane, Queensland
UNSPSC: Debt management - (100%)
Region/s: South East Queensland

This Tender has been awarded - please click here to view the Contract details.

Section 1

Tender Overview

Urban Utilities is seeking Proposals for the provision of  Debt Management Services.  The objective is to optimise Urban Utilities’ debt collection process to achieve an ongoing reduction of overdue accounts for residential and commercial customers via the provision of services in accordance with the Specification which will ultimately deliver and address the following key outcomes:

  • A cost effective, sustainable process for efficiently managing outstanding debt with an emphasis on utilising appropriate technology wherever possible
  • An appropriate level of collection activity based on the age and value of the outstanding debt
  • Collection activities which are undertaken in-line with Industry best practice and in accordance with relevant legislation, acts and standards
  • Continued alignment with the Principal’s Quality Assurance Guidelines for Customer Calls 
  • A collaborative approach to collection activities, providing continuous improvements to improve debt profile.

 

  For detailed information on the specific goods / services sought under this tender, please review the "2. C2410 - Services Specification".

More about tendering here

Section 2

Still need help? Contact Us


Other Contacts
users Susan Brockwell
Type Contractual
email QUUGroupProcurement@urbanutilities.com.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.