Display QRP2213

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Digital Maintainer Expression of Interest (EOI)

Issued by Queensland Rail Limited

Expression of Interest

Status: No Offers Received
Mega Category: Information and communication technology
Number: QRP2213
Released: Fri, 23 Sep 2022 at 12:00AM Brisbane, Queensland
Closing: Fri, 28 Oct 2022 at 5:00PM Brisbane, Queensland
UNSPSC: Information Technology Broadcasting and Telecommunications - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Mackay Whitsunday Region
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

QRP-22-13 Digital Maintainer – EOI Tender Overview

Queensland Rail (QR) has been using SAP Work Manager digital maintainer since the SAP Plant Maintenance ‘Enterprise Asset Management System’ (EAMS) was implemented. Whilst the product has provided key support for the management of QR assets it does not provide all the functionality desired by QR to manage, operate and maintain its assets. Coupled to this, SAP Work Manager will no longer be supported after 2024. QR needs to find and implement a digital maintainer solution to replace SAP Work Manager. 

Current maintenance work practices heavily rely on front-line maintenance workers (maintainers) using paper for recording maintenance work activities. Expensive maintenance resources spend significant time, prior scheduled inspections, preparing paperwork for maintainers (i.e. printing and stapling inspections, printing notifications and work orders) 

QR has a requirement for a mobile Digital Maintainer solution that connects Rollingstock maintainers, maintenance leaders, inventory staff and maintenance engineers on the workshop floor to QR’s Enterprise Asset Management System (EAMS). The mobile solution will guide the frontline maintenance workers throughout the inspection, ensuring improved quality assurance in the maintenance process. 

The expected benefits of the new Digital Maintainer include but are not limited to:  

  • Reduction in asset downtime (i.e. asset out of service)  
  • Reduction in asset's ad-hoc inspection requirements hence minimised ‘return to shed' events  
  • Effective utilisation of resources across the business  
  • Accurate and instant time confirmations, supporting the planning of workforce utilisation  
  • Eliminated human errors from manual handing of inspection paperwork  
  • Significant reduction in paper printing and ink usage 
  • Increased efficiency and accuracy of data collection 

Respondents who would like to download all documents and are interested in submitting a response, please follow the below instructions:

  1. Tenderers are to email the nominated Contact Officer ( Kerin.Kang@qr.com.au ) to register interest and to gain access the documents and online response form in the SAP Ariba Sourcing system with the following information:
  1. Name of Tendering Organisation
  2. Name of Tenderer Representative
  3. Email Address
  4. Phone Number
  5. Company Address
  1. Ariba Sourcing, Queensland Rail’s tendering system, is the only tool that will be used for the receipt of tender submissions. Queensland Rail will not accept any hardcopy responses or responses via the Queensland Government QTenders website.
  2. Refer to the attached document “Ariba Guide for Suppliers (v1,1)” for instructions on how to navigate the Ariba Sourcing System (once you have registered your interest with the Contact Officer).
  1. The  tender package includes:
    1. Invitation and Condition of Tendering
    2. Preamble
    3. Scope of Works:

Tender Response Questions in SAP Ariba Sourcing


Queensland Rail will only accept responses submitted via the SAP Ariba Sourcing System.


Please do not leave tender responses until the closing date and time, allow adequate timing to have tender responses uploaded into the system.


Indicative timetable for the tender outlined below:



Tender release

23 September 2022

Closing date for tender clarifications / questions

1 week prior to the closing date

Tender closes at 5.00pm (AEST)

24 October 2022

Queensland Rail reserves the right to alter the above dates throughout the Tender Process should the need arise.


Contact Officer

Kerin Kang

Sourcing Specialist, ICT Procurement and Contracts



More about tendering here

Section 2

Still need help? Contact Us

users Amanda Reid
phone 30721634
email amanda.reid@qr.com.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.