Display QPS18583EOI

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Client Management Program - Contact Centre, CAD, CRM, WFM and Integration Services

Issued by Queensland Police Service

Expression of Interest

Status: Closed
Mega Category: Information and communication technology
Number: QPS18583EOI
Released: Fri, 28 Apr 2023 at 12:00AM Brisbane, Queensland
Closed: Wed, 14 Jun 2023 at 4:00PM Brisbane, Queensland
UNSPSC: Information Technology Broadcasting and Telecommunications - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Townsville
Mackay Whitsunday Region
Rockhampton
Gladstone
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

The Queensland Government is seeking Expressions of Interest for the Queensland Police Service Client Management Program.

The program includes:

  • Computer Aided Dispatch
    • Replacement of existing legacy CAD system inclusive of business optimisation.
  • Customer Relationship Management
    • Customer data management and associated features e.g. reporting.
  • Integration Services
    • Data Integration, such as integration Platform as a Service (PaaS), to allow data transfer and to maximise utility of all system.
  • Quality and Compliance
    • Including call recording technology that improves quality, consistency and compliance.
  • Resource Planning
    • For example, major event capability enhancement, enhanced capabilities for responsiveness during periods of required peak demand.
  • Contact Telephony Systems
    • Telephony, to implement a fit for purpose, contemporary, integrated solutions.
  • Workforce Management
    • Supporting business and workforce optimisation.

For detailed information on the specific goods / services sought under this expression of interest, please review the attached documentation.

UPDATE - Please note: Industry Briefing Session to be held 8 May 2023 will also be recorded. It is still a mandatoty requirement for Supplier registration to be sent as per Expression of Interest (EOI) Section 1.3 Indicative EOI timetable. Only those Suppliers registered will be eligible to recieve a copy of the recorded briefing session.

UPDATE - Please note: The first round of clarification queries and responses have now been uploaded.

UPDATE - Please note:  A document for the Queensland Government Supplier Code of Conduct with the file paths has now been uploaded as we have been  made aware that links in both the documentation and clarifications are not accessible 

UPDATE - Please note: The second round of clarification queries and responses have now been uploaded.

UPDATE - Please note: The third round of clarification queries and responses have now been uploaded, also note that clarification period has been extended until 12:00 noon Monday 29th May 2023. 

UPDATE - Please note: The forth and final round of clarification queries and responses have now been uploaded, also note that clarification period has now closed. 

UPDATE - Please note: QPS has been made aware the the link to the Supplier Code of Conduct Formal Declaration Template was not working - copy of this document has now been added to the documents for download.

More about tendering here

Section 2

Still need help? Contact Us

Enquiries
users Nicki Bertling
phone 0439784178
email Bertling.nickir@police.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.