Display TMRICT22086FPS

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TMRICT22086 Interactive Voice Response - Forward Procurement Notice

 Issued by Department of Transport and Main Roads - Information Technology Branch

Forward Procurement Schedule

Status: Forward Procurement Schedule
Mega Category: Information and communication technology
Number: TMRICT22086FPS
Published: Wed, 17 May 2023 at 10:30AM Brisbane, Queensland
Unpublished: Fri, 30 Jun 2023 at 2:00PM Brisbane, Queensland
Expected ITO Date: June 2023
UNSPSC: Call management systems or accessories - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Townsville
Mackay Whitsunday Region
Rockhampton
Gladstone
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

This forward procurement notice is to provide the market notice that the Department of Transport and Main Roads (TMR) intends to approach the market for and Interactive Voice Response (IVR) Solution for the Traffic Management Centres and Customer Services, Customer Contact Centre. TMR is seeking to replace the existing legacy Natural Language IVR solution servicing the phone service channel for Queenslanders to engage with us.

The scope of Products and Services will likely include the supply of:

  • Software / Software as Service (as relevant depending on delivery model) including ongoing support and maintenance services;
  • Systems Integration; and
  • ICT Consultancy Services.

Any subsequent contract(s) will use the Queensland Information Technology Contracting (QITC) Framework.

Indicative Timeframes

The Department expects to release an Invitation on QTenders by mid-June 2023 with a close date on or around mid-July 2023.

All contact with the Department regarding this Forward Procurement Notice must be in writing to the ICT Tenders email address listed below.

More about tendering here

Section 2

Still need help? Contact Us


Other Contacts
users James Scott
Type Technical
email ICT.Tenders@tmr.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.

Section 4

All finished? Please check and submit your response here

Give yourself the best chance

Step 1
Read through the tender description in Section 1		 right arrow Step 2
Review the detailed tender information in Section 3 (if any)		 right arrow Step 3
Complete ALL required tender documentation		 right arrow Step 4
Check for quality in ALL your tender documentation

Closes at Fri, 30 Jun 2023 at 2:00PM Brisbane, Queensland

Section 5

Please help us to improve

The State Government is transforming the way we procure, including reducing red tape for our suppliers. Part of this is to reduce the complexity and the time it takes to complete tenders.

Complete Survey