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TMRICT22086 Interactive Voice Response - Forward Procurement Notice

Issued by Department of Transport and Main Roads - Information Technology Branch

Forward Procurement Schedule

Status: Closed
Mega Category: Information and communication technology
Number: TMRICT22086FPS
Released: Wed, 17 May 2023 at 10:30AM Brisbane, Queensland
Closed: Fri, 30 Jun 2023 at 2:00PM Brisbane, Queensland
Expected ITO Date: June 2023
UNSPSC: Call management systems or accessories - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Mackay Whitsunday Region
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

This forward procurement notice is to provide the market notice that the Department of Transport and Main Roads (TMR) intends to approach the market for and Interactive Voice Response (IVR) Solution for the Traffic Management Centres and Customer Services, Customer Contact Centre. TMR is seeking to replace the existing legacy Natural Language IVR solution servicing the phone service channel for Queenslanders to engage with us.

The scope of Products and Services will likely include the supply of:

  • Software / Software as Service (as relevant depending on delivery model) including ongoing support and maintenance services;
  • Systems Integration; and
  • ICT Consultancy Services.

Any subsequent contract(s) will use the Queensland Information Technology Contracting (QITC) Framework.

Indicative Timeframes

The Department expects to release an Invitation on QTenders by mid-June 2023 with a close date on or around mid-July 2023.

All contact with the Department regarding this Forward Procurement Notice must be in writing to the ICT Tenders email address listed below.

More about tendering here

Section 2

Still need help? Contact Us

Other Contacts
users James Scott
Type Technical
email ICT.Tenders@tmr.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.