Display ICT10439

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OpenText Content Manager Support Services

 Issued by eHealth Procurement

Invitation to Offer

Status: Closed
Mega Category: Information and communication technology
Number: ICT10439
Released: Wed, 20 Mar 2024 at 12:00AM Brisbane, Queensland
Closed: Tue, 30 Apr 2024 at 2:00PM Brisbane, Queensland
UNSPSC: Software - (100%)
Region/s: Cairns & Far North Queensland
Mount Isa & North West Region
The Central West
South West & Darling Downs
Townsville
Mackay Whitsunday Region
Rockhampton
Gladstone
Wide Bay Burnett
South East Queensland

Section 1

Tender Overview

Queensland Health currently offers OpenText's Content Manager (CM) as a platform to Queensland Health entities, i.e the Hospital and Health Services (HHS’s) and the Department of Health (the Department), for managing their records management obligations under the Public Records Act 2002. 

The Customer has issued this Invitation to Offer (ITO) with the objectives of establishing a Standing Offer Arrangement (SOA) with a panel of suppliers that can provide the following high-level services:

  • specialised technical skills for level 2 support, maintenance, and upgrades to the CM platform service as required;
  • implementation partner support as required for individual pieces of work that are not ongoing in nature but require Subject Matter Expertise (SME), for example advice on how to resolve new bugs, how to deploy new CM features; and
  • continue with cross skilling of staff with latest knowledge and tools associated with the current CM releases. 

For detailed information on the specific services sought under this tender, please review Attachment 1 - Requirements Specification.

It is anticipated that the SOA will be made avaiable to all Queensland Government entities to access as customers.

The invitation to offer document sets out the particulars relating to the ITO, and suppliers are required to complete Attachment 2 - Supplier Response Sheet and Attachment 3 - Supplier Declaration as detailed in the invitation to offer document. Also included in the documents provided are draft contract documents to establish the SOA, and draft Contract Details that customers under the SOA can use to form agreement with suppliers once the SOA is established. 

To maintain probity throughout the process please use the Ask a Question function of QTenders and only contact the nominated resources below to discuss matters relating to this ITO. 

 

More about tendering here

Section 2

Still need help? Contact Us

Enquiries
users Kieran Bergin
phone 0422951355
email kieran.bergin@health.qld.gov.au
Enquiries
users Eileen Devany
phone 35426659
email eileen.devany@health.qld.gov.au

Section 3

Here is the detail

If there are no documents listed in this section, please refer to Section 1 Tender Overview.

Documents can not be downloaded once Tender has closed.